Cancellations of international insurance enrollment (CISI) are simple to initiate and process, and all cancellations will result in refunds back to the original payment method used for the enrollment purchase
Options to provide to your travelers inquiring about enrollment cancellations:
1. If you are interested in cancelling CISI enrollment respective to updated/cancelled University travel plans to international locations in response to the University COVID-19 campus-wide travel suspensions, this can be done simply by contacting CISI via email (enrollments@culturalinsurance.com) with your request. Please attach a copy of the invoice you received (or invoice number) speedier processing. (Refunds for enrollment fees will be returned to the payment method originally used)
2. If you are managing group travel for the University, and/or have any additional questions or issues – please email globalriskmanager@utah.edu with ATTN: Employee Insurance Enrollment Inquiry in the Subject Line
