Airfare Exchange & Unused Ticket Procedures

During the normal course of business, airfare tickets are exchanged for a different flight time or date, or may even go unused if the trip is cancelled. Airfare changes or cancellations often result in an airline credit that must be used within one year of issue. The onsite agents provide all necessary information for the travel planner to “cash in” the value of an airline credit. Departments must keep track of their own airline credits and redeem them with the next business trip taken by the passenger. To avoid forfeiture of these credits, unclaimed airline credits and unused tickets issued by our office will be taken as an institutional credit within 10 days of the expiration date.