Mail Service Changes During the Online-Only Educational Period: March 1-14

Deliveries During the Online-Only Educational Period

General Stores & Receiving

As a reminder, the scheduled move to the online-only educational period, March 1-14, 2021, is fast approaching. During this time many buildings on campus may be closed and unable to accept packages for delivery. We expect that you are already aware of how your department may be impacted during this time and have planned accordingly. Your department may choose alternate delivery options, as outlined here.

If General Stores & Receiving receive calls for help from carriers attempting to deliver packages to a closed building, we will instruct them to deliver the package to the Receiving department. From there it can be picked up by your department in WILL CALL with your University ID, or delivery can be arranged per your request.

When ordering from General Stores during this time period, please ensure you put “WILL CALL” in the special instructions if your area is not accessible by our delivery personnel. As always, please ensure a name and phone number are on every order so we can contact you in case of closures or delivery issues.

General Stores: 801-581-8671

Central Receiving: 801-581-7409

General Stores and Receiving
253 VRTUSB
1795 E South Campus Dr 253
Salt Lake City, UT 84112

FedEx, UPS, U.S. Postal Service (USPS), and Campus Mail deliveries

University Print & Mail Services would like some information that will allow us to help your department receive mail and packages during the online-only educational period from March 1-14, 2021.

Our questions to you

If your department will be closed or changing hours, please contact Juan Sosa at juan.sosa@utah.edu or 385-290-8878 with your answers to the following questions:

  1. Which departments will be closed and unable to receive FedEx, UPS, USPS, and Campus Mail packages?
  2.  When will your department officially close? 
  3. When will your department reopen and be ready to resume normal package/mail delivery after the online-only educational period?
  4. If your department plans to be open part-time, what will your open hours be and how would you like your mail/packages delivered?

Note: USPS can only deliver mail to offices that are open on a regular schedule. If notified, Print & Mail can receive your USPS mail and packages on your behalf. We’ll sort it and hold it at our facility until it is picked up or until regular mail delivery resumes.

What to do if your department is closed

If you work in an area that will be closed and you have a FedEx or UPS package that needs to be delivered or picked up during the online-only educational period, please read the following instructions:

If you have a UPS package:

  • UPS will deliver and pick up packages from Print & Mail. You can pick up delivered packages at the north end of our west loading dock(VRTUSB) between 8 am and 4 pm, M–F.
  • You can drop off processed and ready-to-ship UPS packages at the north end of our west loading dock (VRTUSB) to hold for UPS pickup at 5 pm, M–F. Please deliver the packages to Print & Mail before 4 pm to ensure they are sent out that day.
  • If your package is not ready to ship, please process the package with your UPS account before dropping it off at Print & Mail for UPS pickup. We cannot prepare UPS packages for shipping.
  • Contact UPS directly at 1-800-742-5877 to schedule a pickup with the courier.

If you have a FedEx package:

  • FedEx will deliver and pick up packages at Print & Mail. You can pick up delivered packages at the north end of our west loading dock(VRTUSB) between 8 am and 4 pm, M–F.
  • Print & Mail can process, prepare, and ship FedEx and SendSuite packages. To utilize this service, please drop off or pick up your package at the north end of our west loading dock (VRTUSB) between 8 am and 4 pm, M–F.
  • Contact FedEx directly at 1-800-463-3339 to schedule a pickup with the courier. 

Note: FedEx Ground and FedEx Express have different daily pick-up times. To ensure your packages are picked up on the same day you drop them off:

  • FedEx Ground packages must be delivered to us by 3:30 pm 
  • FedEx Express packages must be delivered to use by 4:30 pm

How to pick up items

If you need items during the closure period, please note that your mail, packages, and print projects can be retrieved in the following ways:

  • Print & Mail offers a free curbside pick-up service in front of VRTUSB between 8 am and 4 pm, M–F.
  • You can pick up mail/packages at the north end of our west loading dock (VRTUSB) between 8 am and 4 pm, M–F.
  • Print projects can be picked up in our lobby (VRTUSB 135) between 8:30 am and 5 pm, M–F.
  • To coordinate an alternate delivery plan, contact Juan Sosa before the closure dates at juan.sosa@utah.edu or 385-290-8878.

Uncollected or undeliverable items will be held at Print & Mail until the online-only educational period ends on March 15, 2021, or until we’re notified your department or building is reopened.


If you have further questions, please contact Juan Sosa at juan.sosa@utah.eduor call Print & Mail at 801-581-6171.

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