Large image files in Internet Explorer

Accounts Payable replaced two document scanning machines in the fourth quarter of 2007. A little known setting on the new machines was not updated during the installation process resulting in large images that Microsoft’s Internet Explorer browser cannot open. The large images will display a red ex (‘X’ in a box) in the upper left corner of the image, no image will appear and the system will not return an error message that the image cannot be found or to contact Accounts Payable. The resolution was adjusted when we became aware of this limitation and most images are retrievable through the Management Reports. For those few that display the red ex try retrieving the images using the Mozilla Firefox browser. Feel free to call Accounts Payable if Firefox is not available.

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