Customer FAQs

What payment options are available?

The following payment methods are accepted:

  1. Cash
  2. MasterCard, VISA or Discover
  3. Government Purchase Orders*
  4. University of Utah Purchasing Cards or Journal Entries (Ucard and chartfield required)
    *Federal, State, County, City, Public School Districts, Universities and Colleges
    For Government Entities.
    It violates State of Utah law to waive sales tax, at the time of purchase, unless using government funds directly to make the payment. Personal funds and cash are not considered direct methods of payment.

How do I know when an item becomes available for public sale?

The date an item becomes available for purchase is marked on the property for sale. If the Public Sale Date is marked for a date the University Surplus & Salvage Department is closed, the Public Sale Date becomes the next open business day. Bid items will have a bid document explaining the terms and conditions for those items.
What if two customers want the same item?
When an item becomes available for sale to the public, if only one person is present for the item when the doors open for business, it will be sold at its marked price. If two or more people are present when the doors open for business, the item will be auctioned to the highest bidder with the price marked as the minimum acceptable bid. When an item is to be auctioned to the highest bidder, customers, arriving after the doors open for business, on the public sale date, will not be allowed to participate in the auction. The item is reserved for those present when the doors open for business. If no one is present when the doors open for business, the item will be sold on a “first come, first serve” basis.
If the Public Sale Date is marked for a date the University Surplus & Salvage Department is closed, the Public Sale Date becomes the next open business day. Bid items will have a bid document explaining the terms and conditions for those items.

Is the surplus property guaranteed?

All surplus is sold “as is” with faults known and unknown. Many items for sale are in good condition and may meet your needs, and some items are incomplete or broken and are sold for parts. The buyer must check each item carefully before purchase. The buyer assumes all liability after purchase. University Surplus & Salvage does not offer refunds and does not offer exchanges. The only exception to this policy is on monitors which go bad in the first thirty (30) days after purchase.

Is a new software license needed if a refurbished or used personal computer (PC) has a pre-existing certificate of authenticity (COA) software license sticker attached to it?

Yes, a new license is required if the PC no longer has its original recovery media or hard disk based recovery image.

Surplus & Salvage – 210 Connor Street, Salt Lake City, UT 84113-5026 – Phone: 801.581.7917 – Fax: 801.585.3051