JAGGAER Indirect – USHOP Production Outage Resolved

The UShop issues encountered yesterday resurfaced earlier today, but presently they have subsided and we have observed the application operating more normally. The software vendor continues to work toward a resolution and we will keep you posted as we hear more. We apologize for the inconvenience and thank you for your patience. Let us know if you encounter any further issues or have questions at ushop@utah.edu or 585-CALL.

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UShop Production Outage Resolved

The issues with UShop today have now been resolved and UShop should now be operating normally. We apologize for the inconvenience and thank you for your patience. Let us know if you encounter any further issues or have questions at ushop@utah.edu or 585-CALL.

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UShop is Currently Unavailable

Following a system upgrade over the weekend, UShop is currently down. We are working with the software vendor and hoping for a resolution soon. We will let you know when service is restored. Thanks for your patience.

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UShop User Interface Changes

On Monday, April 12, all UShop users will notice a new interface in the highlighted areas below, as mentioned in our previous post.

New reference guides have been created to help assist with this change, and have been posted to the User Interface Changes webpage.

There will be limited usage during this upgrade, starting Friday, April 9, at 5:00 pm through Sunday, April 11.

For any questions or assistance, please contact the Help Desk at 5-2255, or ushop@utah.edu.

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UShop User Interface Changes Coming

What’s changing, and when?

Changes will be deployed in two phases in March and April, and the dates and details are listed below. These changes will impact all users and will change the way you navigate the application and complete tasks. We are in the process of creating new documentation to help you navigate this change.

Monday, March 15 – Two Minor Changes

Toggle Button

  • A toggle button will appear in the lower right-hand corner, which will allow users to voluntarily experience the new user interface early, before it is effective on April 12. You may also switch back to the current user interface if you wish.
  • This early option will not reflect the final new user interface, but does provide you with an opportunity to get a sense of the changes coming on April 12. Updated documentation we’re creating for users will only reflect the user interface you will see on April 12, not this early viewing option.

Toggle Button below, enlarged for emphasis:

Notification Banner

  • A notification banner (below) will be present in the production environment inviting users to learn more.
  • This banner message will appear for all users until the final user interface changes are made on April 12. We do not have the ability to suppress this message.
  • The link “for further info” redirects to generic information provided by the software vendor which will not include any useful information for University of Utah end users. Because of this, we suggest that users ignore this message.
  • We are creating documentation for users to help them navigate the new user interface.

Monday, April 12 – All Users Switched to the New Interface

What exactly is changing?

Below is a graphic to help illustrate the scope of the changes you can expect. Everything with a red border is being changed to a new user interface.

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Encryption for New Hardware Purchases

University of Utah Health remains committed to ensuring the privacy and security of our patient, faculty, and staff information. As part of this ongoing commitment, U of U Health is addressing device security throughout the Health System. This effort includes confirming appropriate security measures are in place for existing devices and new device purchases going forward. 

You are receiving this email because our team identified you as a purchase requestor or account executive with capability to grant purchasing permissions. Please note this communication applies to all devices both over and under the capital purchasing threshold that may contain, transmit, or store protected health information (PHI). 

We would like to remind you as a purchase requestor, there are methods you are required to use to complete any hardware requests to ensure the equipment is onboarded correctly with the proper encryption software. If you are under a 01 business unit, you are encouraged to utilize the UShop Marketplace. If you are under 01 business unit and utilize other procurement avenues selected by your department, they must be within policy standards referenced below. If you are under the 02 business unit you must utilize the ITS Hardware Catalog per the links provided below.

If you have any questions regarding a specific procurement process, please contact your respective procurement office for support. For Hospitals and Clinics (BU02), please contact 801-587-6711, and for Health Sciences (BU01), please contact 801-581-7241. 

We would also like to remind you as a purchase requestor, there are policies and guidelines you are required to follow and reinforce. For details on these requirements, please review the resources below. 

Policy 3-041: Accountability for Noncapital Equipment 

  • Applies to 01 & 02 accounts.  
  • Note that capital thresholds are different. 

Procurement Resources Pulse Page 

  • Applies to 01 accounts only. 

Purchasing Department Policies & Procedures 

Purchasing Information Pulse Page 

  • Applies to 02 accounts only. 

Stephen H. Hess Ph.D. | Chief Information Officer, University of Utah | 102 South 200 East, Suite 110 | Salt Lake City Utah 84111 

Jim Livingston, MBA | University of Utah Health | Chief Technology Officer | University of Utah | University of Utah Health | (801) 587-6085  

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Holiday Departmental Closures

All FBS Departments plan to be closed over the general University closure dates, from Thursday, December 24, 2020 through Sunday, January 3, 2021.

 Please take these closure dates into consideration when planning for transactions and required deliveries. General Stores & Receiving will be closed during these dates, as well.

UShop will be available during this period. Please contact the Purchasing Department (801-581-7241) to discuss required lead times for processing procurement transactions.

Other concerns with the closure dates can be forwarded to the respective department using their individual ASK US forms.

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Deliveries: Holiday Period & Building Closures

General Stores & Receiving

During the holiday remote education period, many buildings on campus may be closed and unable to accept packages for delivery. We expect that you are already aware of how your department may be impacted during this time and have planned accordingly. Your department may choose alternate delivery options including delivery to an employee’s home address as outlined here. Delivery options include:

  • Indicate delivery to Receiving for WILL CALL pick up
  • Indicate delivery to Receiving and then have Receiving deliver to your department (delivery will need to be scheduled with Receiving). To learn how to change the UShop shipping address on your order to Receiving, click here.
  • Home delivery subject to limitations and approvals, click here.

If delivery carriers call General Stores & Receiving for help while attempting to deliver packages to a closed building, we will instruct them to deliver the package to the receiving department. From there it can be picked up by your department in WILL CALL with your University ID, or delivery can be arranged per your request.

If your building will be closed and you place an order from General Stores, please indicate “WILL CALL” in the special instructions, and arrange to pick up your order from General Stores & Receiving.

General Stores: 801-581-8671

Central Receiving: 801-581-7409

General Stores and Receiving

253 VRTUSB
1795 E South Campus Dr 253
Salt Lake City, UT 84112

Important: FedEx, UPS, U.S. Postal Service (USPS), and Campus Mail deliveries

University Print & Mail Services would like some information that will allow us to help your department receive mail and packages during the holiday remote education period from November 26, 2020 to January 19, 2021.

Our questions to you:

If your department will be closed or has changed hours, please contact Juan Sosa at juan.sosa@utah.edu or 385-290-8878 with your answers to the following questions:

  1. Which departments will be closed and unable to receive FedEx, UPS, USPS, and Campus Mail packages?
  2. When will your department officially close?
  3. When will your department re-open and be ready to resume normal package/mail delivery after the holiday remote education period?
  4. If your department plans to be open part-time, what will your open hours be and how would you like your mail/packages delivered?

Note: USPS can only deliver mail to offices that are open on a regular schedule. If notified, Print & Mail can receive your USPS mail and packages on your behalf. We’ll sort it and hold it at our facility until it is picked up or until regular mail delivery resumes.

What to do if your department is closed

If you work in an area that will be closed and you have a FedEx or UPS package that needs to be delivered or picked up during the holiday remote education period, please read the following instructions:

If you have a UPS package:

  • UPS will deliver and pick up packages from Print & Mail. You can pick up delivered packages from our lobby (VRTUSB 135) between 8:30 am and 5 pm, M–F.
  • You can drop off processed and ready-to-ship UPS packages at our lobby (VRTUSB 135) to hold for UPS pick up at 5 pm, M–F.
    Please deliver the packages to Print & Mail before 4:30 pm to ensure they are sent out that day.
  • If your package is not ready to ship, please process the package with your UPS account before dropping it off at Print & Mail for UPS pickup. We cannot prepare UPS packages for shipping.
  • Contact UPS directly at 1-800-742-5877 to schedule a pickup with the courier.

If you have a FedEx package:

  • FedEx will deliver and pick up packages at Print & Mail. You can pick up delivered packages from our lobby (VRTUSB 135) between 8:30 am and 5 pm, M–F.
  • Print & Mail can process, prepare, and ship FedEx and SendSuite packages for you at our lobby (VRTUSB 135). To utilize this service, please drop your package off at our location between 8:30 am and 4 pm, M–F.
  • FedEx Ground and FedEx Express have different daily pick-up times. To ensure your packages are picked up on the same day you drop them off:
    FedEx Ground packages must be delivered to us by 3:30 pm
    FedEx Express packages must be delivered to use by 4:30 pm

Contact FedEx directly at 1-800-463-3339 to schedule a pickup with the courier.

How to pick up items

If you need items during the closure period, please note that your mail, packages, and print projects can be retrieved in the following ways:

  • Print & Mail offers a free curbside pick-up service in front of VRTUSB between 8:30 am and 5 pm, M–F.
  • You can pick up items from our lobby (VRTUSB 135) between 8:30 am and 5 pm, M–F.

To coordinate an alternate delivery plan, contact Juan Sosa before the closure dates at juan.sosa@utah.edu or 385-290-8878.

Uncollected or undeliverable items will be held at Print & Mail until the holiday remote education period ends on January 19, 2021, or until we’re notified your department or building is reopened.

If you have further questions, please contact Juan Sosa at juan.sosa@utah.edu or call Print & Mail at 801-581-6171

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Preparing for Deliveries During the Two-Week Circuit Breaker

As a reminder, the two-week “Circuit Breaker” is approaching next week (Sunday, Sept. 27 through Sunday, Oct. 11, 2020), and during this time many buildings on campus may be closed and unable to accept packages for delivery.

We expect that you are already aware of how your department may be impacted during this time and have planned accordingly. Your department may choose alternate delivery options, as outlined here.

If we receive calls for help from carriers attempting to deliver packages to a closed building, we will instruct them to deliver the package to the receiving department (801-581-7409). From there, it can be picked up by your department in Will Call or it will be subsequently delivered to your department once your building has reopened per your request.

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UShop Outage-Resolved

The UShop access issue which began at approximately 7:43AM this morning has been resolved. We apologize for the inconvenience. Please contact the UShop Help Desk if you continue to experience issues or problems.

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