e-Journal FAQ’s

e-Journal FAQ’s

Answers to frequently asked e-Journal questions are categorized below. Click here to ask a new question.

Approvals

Backup Documentation

Monitoring/Tracking

Validation Errors

Other

Excel Template


 

Can I be the Approver if I am also the Preparer on my journal entries?

The system won’t prevent you from adding yourself as an approver, but it is not necessary. Your act of preparing and submitting the journal entry signifies your approval of the transaction. Note that Central Administration does not require any departmental approvals on journal entries. However, Preparers should follow the policies or guidelines within their own departments to determine who, if anyone, should be designated as Departmental Approvers on their journal entries. Actions taken on e-Journals are very transparent, so departments can monitor their Preparer’s departmental approval designations as desired. 

If my Departmental Approver is unavailable, can I take them off the e-Journal and add someone else?

Yes. Departmental Approvers can be removed and added at any time before Departmental Approvals are satisfied. If you are going to add a new approver to replace the first approver, add the new approver first before deleting to ensure the journal does not get past the “Dept Approvals” state before you add the new approver. 

Can backup documentation be included in the Printer-friendly PDF?

Because backup documentation can have several different formats (xlsx, jpeg, docx, pdf, txt, etc.) and different page layouts/sizes, it would be very challenging, technically, to attempt to convert all backup documentation into pdf form and merging it with the e-Journal pdf so that it could all be printed with the click of one button. Others have been interested in the same, but we wonder if there would have to be a trade off of disallowing all format types except pdf before we could begin exploring the possibility. 

Can I identify a related journal entry in the Related JE field instead of attaching a journal entry as backup?

Yes, this is a good alternative if most or all lines in the journal entry relate to the current entry. However, if the referenced journal entry is very large and only a couple lines from the entry are related to the current entry, providing a snapshot of only the related lines as backup documentation is a better option.
We’ve also discovered faxed backup (which is subsequently scanned by General Accounting and uploaded to the e-Journal) is not working so well. The quality of documents faxed and then scanned is poor enough that General Accounting has decided to not accept faxed e-Journal backup. We encourage departments to acquire scanning equipment as more of our business processes are slated to move online. If you don’t have the means to attach backup documentation directly, please mail or hand-deliver your e-Journal documentation. 

How can I verify my e-Journals are approved by the cut-off date and processed on time?

It helps to first understand the e-Journal closing process…near the end of each month, preparer’s will receive warning messages when submitting e-Journals, warning of the approaching journal entry cut-off date. The warning is a reminder that all departmental approvals must be completed and paper backup documentation received in General Accounting by the cut-off in order to be processed that month. Following the cut-off date, the e-Journal system will prevent Preparers from submitting e-Journals for the closing accounting month, Central Administration may discontinue accepting mailed in back-up documentation for the period, and Departmental Approvers will get an error if they attempt to approve the journal entry. Their only option will be to recycle the e-Journal back to the Preparer so it can be resubmitted the following accounting month. Central Administration then has just a few days to finish scanning mailed-in backup and routing journals through each area for approval before all e-Journal activity is cut off for the period and month-end GL processing is done.
Users should monitor their worklists several days before the e-Journal cut-off date and throughout month-end, and collaborate in expediting follow-through on pending actions, recognizing that e-Journals may be passed on to several others downstream before the journal entry is complete.
e-Journals pending departmental approvals or backup documentation are the Preparer’s responsibility to expedite prior to the journal entry cut-off date. Central Administration has committed to ensuring e-Journals pending CA (Central Admin) Approvals by the cut-off date will be processed in the specified accounting month. 

I’m getting a “Total Non-Mandatory Transfers must match” error…

When a Mandatory or Non-Mandatory Transfer account is used, the journal must contain an offsetting entry against a corresponding Mandatory or Non-Mandatory Transfer account such that the lines making up the total Mandatory or Non-Mandatory Transfer accounts sum to zero. See the Account Lookup application (must be logged into CIS to access the link) to view all accounts in these ranges. 

How do I get training or access to use e-Journal?

An updated Preparers Guide and New Preparer Questionnaire will soon replace the in-person e-Journal Preparers training. Individuals seeking authorization to prepare journal entries in the e-Journal system will be asked to review the Preparers Guide and demonstrate an appropriate level of understanding of the system, by satisfactorily completing the New Preparer Questionnaire, before being granted Preparer security access. 

How do I Trash an e-Journal?

Open the e-Journal and click on the “Journal Entry” menu in the top left corner of the red journal header bar. Select “Trash”. This will discard the entry and remove it from all worklists. If you want to revive a trashed journal, you may re-open it and select “Recycle” which will return it to the “Preparing” state and add to your Preparing worklist. 

I have default approvers on my preparer record…do I still add them to my Excel template?

No. They will automatically be added to e-Journals submitted via Excel and do not need to be specified on the Excel template. 

Nothing happens when I try to use the action buttons…

You cannot invoke the action buttons when your cursor is active in a cell. Tab out of your last entry cell and then try again.

Can $0.00 amount rows be submitted…can I leave my chartfields as place holders on journal lines even when there is no amount?

No. If any data is entered on the line, the application will expect the line to contain a complete, valid entry with an amount specified. It will not assume the users intent was to ignore the line.

Why do I have to login every time I want to submit an Excel e-Journal?

Excel is not run from an internet browser, which can “remember” a user’s credentials using browser cookies, so users must authenticate their credentials each time they use an e-Journal function.

I’m getting a VB 400 Error…

The VB 400 error has been reported when users fail to extract the contents of the zipped file after downloading the Excel package. Try re-downloading the package and be sure to extract the contents of the zipped file before opening.

I’m getting a Subscript Out Of Range error…

We are aware of two reasons that this may occur, though there may be other causes:

  1. The user does not have (or no longer has) a supported version of Java on their computer. Review the preliminary requirements outlined in the Excel Option Guide (found on your e-Journal Home page) for the Java requirements and how to verify.
  2. The e-Journal web application or CIS is currently unavailable (down). If you can’t access the web application or CIS, report the problem and stay posted to the status of the applications using the FBS lifesaver:

FBS Web Applications Status

3.  If neither of these seem to be the problem, report the error using the Questions or Suggestions link on your e-Journal Home page. 

Can I copy a workbook that has already been submitted and modify it to create another journal entry?

Once a workbook has been submitted, and the journal id populated into the worksheet, you will be prevented from using the action buttons again. This is to prevent users from erroneously submitting the same entry twice. However, if you want to use the workbook as a template for another journal entry, you can copy the workbook and then delete the Journal ID value from the worksheet to continue. Just take care that you do not upload the exact same content to e-Journal twice.

If I need to modify an entry that I’ve uploaded from Excel, do I just change it on the worksheet then re-upload?

No, any changes to an e-Journal after upload must be done in the e-Journal Entry web application. If you re-upload a workbook that has already been submitted, it will create a whole new journal entry.

I’m getting the error “The accounting period is not open for the specified Business Unit”, but the date is correct…

This may occur if your Excel workbook is using the 1904 date system setting, which is not compatible with the e-Journal Excel submission. The e-Journal template is not delivered with this setting, but users copying the template into their own workbooks have encountered this. You can deselect the 1904 date system setting in your workbook to solve the problem. In Excel 2010 the setting is under File > Options > Advanced and scroll down about ¾ of the page to the “When calculating this workbook” heading.

I’m getting a File Not Found error…

This error has been known to occur when the operating system and java encryptions do not match. Both the operating system and java need to be either 64 bit or 32 bit. They cannot be mixed.